Returns

ANNA LASCATA  Returns

RETURNS

We hope you will be very pleased with your item but appreciate that you may wish to return it for a refund or exchange. We allow up to 15 days from you receiving the item for you to posting it back to us. The item will need to be sent back in the sameand resellable condition and it must not have been worn or washed or dry-cleaned.

 

Please note, if you have purchased your item via one of our stockists you will need to get in touch with them and follow their return/exchange procedure.

 

To return an item you will need to return it to us with the Return Form you will find inside your parcel, and post to the below address:

Bellascata BV/ Anna Lascata , Krommewetering 61A, 3543AM Utrecht, The Netherlands

Please note that you will be required to pay for postage for your returns parcel. It is your responsibility to ensure that the parcel reaches us safely and you may wish to use recorded or special delivery as appropriate. A proof of posting can be issued by your local Post Office free of charge on request.

For returns from outside the European Union, please do enclose for custom purposes a copy of the original invoice, the original Airwaybil number and clearly mark the parcel as ‘return’. If not, we will have to charge you the extra costs involved.

 

EXCHANGE

If you wish to exchange the item we will send out the exchange free of charge once we receive the original item back in its original and unused condition.

 

REFUND

Upon receipt of the returned item(s) in the condition as described above, we will refund your money in full less the original postage and packing charges.

We advise to allow approximately ten working days for all exchanges or refunds to be processed.

Any items returned to us which are not in the condition described above will be sent back to you at your own expense. Unfortunately we are not able to accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to compensate, then we will deduct the amount paid from the refund due.

 

COMPLAINT

If you are returning the item because it is faulty please email us first at customerservice@annalascata.com with details of the problem. If the item is subsequently returned we will reimburse you the cost in posting the item to us.

For damaged items that have already been worn, we reserve the right to have the item repaired or issue you with a credit note.